Editorial of the Seventeenth Issue of 'Management Systems Awareness'

I am happy to present the seventeenth issue of our publication series 'MANAGEMENT SYSTEMS AWARENESS'.

From this issue we are starting a new column 'Question-Answer Forum' in addition to the existing column „Quotable Quotes‟. Readers will find this ew column useful, we hope. Readers may submit their question(s) on ISO 9001:2008 QMS of general interest by email.

Most organizations including consultants believe that conducting management review meeting is mandatory and to achieve ISO 9001:2008 QMS compliance certification, organizations generally keep records of management review meetings to provide evidence to auditors that they have conducted management review. This seems to be easy and convenient way but there are other alternatives to conduct management review and you will find an article relevant in this regard in this issue.

“Adding Value to Internal QMS Audits” is an article which will facilitate internal auditors to improve their audits.

Many quality gurus had defined the concept 'quality' in the previous millennium and ISO 9000:2005 Standard also provides its definition, however author of the article “What is quality?” feels that it is now time to rethink with a focus on a return to basics of quality and sound business management.

In this issue you will find relevant ISO News on new ISO standard to reduce environmental impacts of products and services, World Standards Day, ISO‟s 34th General Assembly, and New ISO 19011 Standard.

How you like this issue? We invite comments from our readers.

With best wishes,

Keshav Ram Singhal

Editorial of the 16th Issue of the publication series 'Management Systems Awareness'

I am happy to present the sixteenth issue of our publication series „MANAGEMENT SYSTEMS AWARENESS‟.

'What is Quality Management?' is an interesting article that provides views of Ellen Willoughby, Management Consultant and Owner, All About Quality, Northampton, UK.

You will find a useful article “ISO 50001 Energy Management System Standard: Helpful in increasing energy efficiency, reducing cost and improving environmental performance” that discusses relevant information on ISO 50001.

There is an awareness note on 'Integrated Management System and QuEnHeSa' in this issue.

ISO 19011:2011, Guidelines for auditing management systems standard is likely to be published in October 2011 and readers will find interesting and useful relevant information in an article in this issue.

International Organization for Standardization (ISO) has published Six Sigma performance-improvement methodology, so you will find ISO News in this regard in this issue.

Early ISO 50001 adopters report measure gains through energy management standard is reported in ISO News.

How you like this issue? We invite comments from our readers.

With best wishes,

Keshav Ram Singhal

Editorial of the 15th issue

Editorial

I am happy to present the fifteenth issue of our publication series „MANAGEMENT SYSTEMS AWARENESS‟.

"ISO 9001:2008 Simplified‟ is an write-up by Dennis Arter (USA), an independent consultant and trainer, who has rich and wide experience in the field of quality auditing and quality systems. He has narrated „ISO 9001:2008 QMS‟ beautifully in his own simple language.

A note on development of "QuEnHeSa‟ model for integrated management systems has been given for the information of the readers. Here it is relevant to state that the model is in development stage and its fist draft, second draft and final draft were issued in September 2010, November 2010 and January 2011 respectively. The "QuEnHeSa‟ model can be used by organizations, as a guide, to implement integrated (quality, environmental, occupational health and safety) management systems and to assess organization's ability to meet customer, statutory and regulatory requirements applicable to the product, and the organizations own requirements and also compliance to the requirements of the "QuEnHeSa‟ model.

A write-up on AA1000APS provides introduction to AccountAbility Principles Standard that include principles of inclusivity, materiality and responsiveness.

ISO News "From Human Resources to Outsourcing – ISO expands work in five areas‟ provides news details of the scope of ISO continues to diversify with the recent addition and expansion of five work areas for standards‟ development, namely, (i) Project, programme and portfolio management, (ii) Outsourcing, (iii) Human resources management, (iv) Additive manufacturing, and (v) Risk management.

The news item "The Rajasthan Micro, Small and Medium Enterprises Development Assistance Scheme, 2008‟ provides details for reimbursement of expenses subject to a limit of Rs. 2 lac or ten times of the fee, whichever is lower incurred for filing and obtaining patent / ISO certification during the period between 1 – 4 – 2007 to 31 – 12 – 2011.

ISO 18292:2011 is a standard for „Energy performance of fenestration systems for residential buildings – Calculation procedures‟, details of the same are mentioned in the ISO news item.

How you like this issue? We invite comments from our readers.

With best wishes,

Keshav Ram Singhal

Publication Series

Publication Series
“Management Systems Awareness”

As announced earlier “Management Systems Awareness” was a 12-issues publication series, however we will continue e-publishing this publication series beyond 12 issues.

Publication Support Contribution – Single issue - 100 (within India), US$ 5 (from outside India)

Publication Support Contribution – For the Series - 1,000 (within India), US$ 50 (from outside India) – All available past issues will also be sent.

‘Management Systems Awareness’ publication series is useful for Quality Professionals, Management Representatives, Researchers, and Management Institutions.
‘MANAGEMENT SYSTEMS AWARENESS’ is a publication series from NCQM Ajmer Centre,
providing informative reading material on
Various management systems
TQM
Six Sigma
5-S Practice
Standards’ Awareness
Lean Initiatives
Cause and Effect Diagram
SA8000
HACCP
ISO 9001
ISO 14001
ISO 22000
ISO/TS 29001
ISO 26000
ISO/IEC 27000
ISO 28000
ISO 14064 … and many more.

Up to nine issues available in hard copy.
From tenth issue, the publication series is now e-published.
15 issues already published.

WE VALUE YOUR CONTRIBUTION

'Publication Support Contribution' received by NCQM Ajmer Centre is used to cover the cost of production, distribution and further research and development of the materials.

Publication Support Contribution towards ‘Management Systems Awareness’ publication series
– Rs. 1,000 (within India)
(NCQM members and students are allowed 10% discount)

Past issues 1 to 9 available in hard copy version, issue no. 10 and onwards in soft copy version.

Please send your contribution to:
K. R. Singhal, Centre Coordinator,
National Centre for Quality Management, Ajmer Centre,
117, Jeevan Vihar Colony, Anasagar Circular Road, Ajmer – 305004
Contribution should be by cheque or draft favouring
‘NATIONAL CENTRE FOR QUALITY MANAGEMENT’.

Editorial of the 14th Issue

Editorial

I am happy to present the fourteenth issue of our publication series „MANAGEMENT SYSTEMS AWARENESS‟.

Management responsibility requirements are important in implementing ISO 9001:2008 QMS, so you will find an article on this.

The article „Intent and Impact of ISO 26000‟ tries to answer the questions – (i) what does social responsibility mean for me? (ii) What are my expectations for ISO 26000 or how I think it could make an impact?

"World Energy Congress‟ is a triennial event organized by the World Energy Council (WEC). The 21st World Energy Congress was organized in Montreal (Canada) from 12 to 16 September 2010. Details of this event, you will see in a write-up. There is also an awareness article on introduction to energy management.

The Environment Ministry has issued a notification banning the use of plastics for packaging Gutka and other tobacco products, which is a step towards improving environmental management and municipal waste management. The news write-up “Ban on Use of Plastics for Packaging Tobacco Products‟ provides the news in this regard.
Due to high cost involved, organizations generally hesitate to implement ISO 9001:2008 QMS, so the article „Steps to implement ISO 9001:2008 QMS without seeking consultant‟s help‟ will provide you the cost-effective way.

News items in this issue provide information on: (i) National lighting code, (ii) ISO 15001 Energy Management Standard, and (iii) New edition of ISO/IEC 17021:2011.
How you like this issue? We invite comments from our readers.

With best wishes,

Keshav Ram Singhal

Issue released in May 2011. Copy may be requested by sending an email to ncqmajmer@gmail.com

Editorial of the thirteenth issue

Editorial

I am happy to present the thirteenth issue of our publication series „MANAGEMENT SYSTEMS AWARENESS‟.

Exporters from developing countries are increasingly feeling the pressure to conform to international standards if they are to enter successfully developed country markets. Quality is now a prerequisite for exports that is a clear message in the article “Quality – A Prerequisite for Exports: Increasing complexity of Technical Requirements in Export Markets” by Shyam K. Gujadur.

General and documentation requirements have been discussed in detail in the article “General and Documentation Requirements in ISO 9001:2008 QMS”.

The article “ISO 26000: Putting Social Responsibility to Work”, by Roger Frost, discusses various aspects on social responsibility standard.

You will find news items given in this issue carrying an interesting and useful information.

How you like this issue? We invite comments from our readers.

With best wishes,

Keshav Ram Singhal

Note - 13th issue of the publication series MANAGEMENT SYSTEMS AWARENESS released on 8 February 2011.

In this issue

Editorial

Quotable Quotes

Article – Quality – A Prerequisite for Exports – Increasing Complexity of Technical Requirements in Export Markets

Article – General and Documentation Requirements in ISO 9001:2008 QMS

Article – ISO 26000: Putting Social Responsibility to Work

ISO News – ISO launches ISO 26000 guidance standard on social responsibility

ISO News – It‟s crystal clear. No certification to ISO 26000 guidance standard on social responsibility

News – Rashtrapati Bhavan gets ISO 14001:2004 Certificate from Bureau Veritas Certification India

ITC News – ITC and ISO launch handbook on environmental management system

Editorial of 'Management Systems Awareness' - Issue No. 12

Editorial

I am happy to present the twelfth issue of our publication series MANAGEMENT SYSTEMS AWARENESS.

World Standards Day is celebrated each year on 14 October to pay tribute to the efforts of thousands of experts worldwide and in this issue we have provide news-article on World Standards Day and also World Standards Day Message issued jointly by IEC, ISO and ITU.

We are glad to inform our readers that ISO‘s social responsibility standard ISO 26000 has been approved, so read a news-article on this.

Companies today invest in countless software packages that all attempt to help quality management and the article ―People and Process Driven Software‖ by John Cachat discusses old software paradigm, new software paradigm, change management example and related issues. The article focuses on the importance of process and derives the conclusion that the technology needs to focus on process.

A brief article Designing form in a better way will provide useful tips to management systems professionals involved in designing various forms and formats. ―

An introduction to QuEnHeSa model is an introductory article providing information about the model and the way model is being developed for integrated management systems.

Our customer is important is an article that stresses using quality management system to enhance organization‘s focus on customers.

How you like this issue?

We invite comments from our readers.

With best wishes,

Keshav Ram Singhal

Publication Series - MANAGEMENT SYSTEMS AWARENESS - ISSUE NO. 10

Publication series “Management Systems Awareness” (Issue No. 10) contains Quotable quotes, question and answer forum and following articles providing our readers valuable inputs -

• The article ‘Calibration in ISO 9001:2008 QMS’ discusses requirements of clause 7.6 of ISO 9001:2008 Standard. From this issue, we have started ‘Question and Answer Forum’, providing an opportunity to our readers to ask questions. ‘Lean on Quality management principles’ is a summary of a note.

• ‘Own the responsibility upon failure; appreciate others upon success’ is an interesting note from the learnings of Dr. Kalam. When we work in teams, such attitude will strengthen the team work and brings positive results.

• ‘Managing risks in a systematic way’ discusses about ISO 31000:2009, an international standard that published in 2009. In the direction of development of risk management, launching of new international standard ‘ISO 31000:2009, Risk management – Principles and guidelines’ by ISO is a very good step.

• An emergency is a fundamental challenge to human beings since long. To deal with emergency we need to apply ‘emergency management’. Emergency management is a range of measures to manage risks to bring together the normal endeavours of government, voluntary and private agencies in a comprehensive and coordinated way to deal with the whole spectrum of emergency needs. ‘Emergency preparedness and response – a fundamental challenge’ is an article which discusses ISO 14001:2004 specific requirements related to emergency preparedness and response.

• ‘How to handle waste’ is an article provides ways to handle waste in a proactive manner. In business waste means cost. Handling waste in a proactive manner means saving money. Disposal of waste in a useful way can have a positive impact on the environment and it can also save organization’s money. Organization implementing ISO 14001:2004 EMS and / or OHSAS 18001 recognizes high standards of health and safety that can contribute to the success of the organization by preserving and developing human and physical resources and by reducing necessary costs and liabilities.

Tenth Issue of "MANAGEMENT SYSTEMS AWARENESS"

Tenth issue of the publication series "Management Systems Awareness" has been e-published and sent to subscribers by email. Those, who have not received, are requested to send their email ids, so as to enable us forward the copy.

K. R. Singhal
Centre Coordinator,
National Centre for Quality Management
Ajmer Centre

प्रबंध प्रणाली बोध 'MANAGEMENT SYSTEMS AWARENESS'

Please see photo attached for information.