Saturday, August 23, 2008

Article

3-M Practice

K. R. Singhal

‘3-M Practice’ is also known as ‘the big 3’. This is an integral part of the Japanese manufacturing system. ‘3-M Practice’ is popularly known for the three Japanese mantras of ‘muri’, ‘mura’ and ‘muda’.The ‘3-M Practice’ is popularly practice in many parts of the world because it brings down the cost of production to bare minimum without effecting the quality of manufactured product. When an organization implements the ‘3-M Practice’, the effect of elimination of muda (wastage) is immediately visible। The impact of other two – ‘muri’ and ‘mura’ – are equally significant.

MURI

The Japanese word ‘muri’ means ‘unreasonable’ or ‘irrational’ approach to any field of operation whatsoever.There are four major approaches in ‘muri’. These are:The organization should identify things and activities, those are difficult to do or beyond the reach. Such things and activities should be eliminated from the activities of the organization.The organization should identify things and activities that do not make any sense or it is difficult to find reasons for. There is no sense in perusing such things and activities and the organization should stop carrying out such things or activities.The organization should also eliminate things or activities, the organization people do just because they are told to do without understanding the reason for doing such things or activities or its underlying benefit from performing such activities.The organization should eliminate irrational actions or operations that cause undue or excessive load due to more physical effort, frequent stress to body movement, mental load due to unwarranted work place stress, to remember more of unnecessary things, continuously worrying about defects or breakdowns, unnecessary making efforts to read illegible writings and symbols, etc.

MURA

The Japanese word ‘mura’ means ‘irregular’, ‘uneven’ or ‘inconsistent’. The Japanese word ‘heijo’ is opposite to ‘mura’. The word ‘heijo’ means ‘ordinary’, ‘regular’ or ‘even’.There are two theories that originate from the principle of ‘mura’. These theories are: (i) The ‘Bottleneck Theory’, and (ii) The ‘Theory of Constraints’.According to the bottleneck theory, the rate of flow out of a bottle depends on the neck or least diameter of the bottle. This theory is very much relevant to industry and when applied to manufacturing unit, it states that the department or unit in the manufacturing chain with the least capacity decides the plant capacity.The ‘theory of constraints’ is also developed on the principle of ‘mura’. This theory states that the weakest link in a chain decides the weight that can be lifted by the chain. The objective here is to identify the weakest link, so that the organization can take suitable measures to strengthen this weakest link to make the organization stronger and make it grow continually and consistently.‘Kaizen’ uses ‘mura’ approach as a powerful improvement tool. In the ‘mura’ approach, it calls for a minimum deviation between the best and the worst product (or service). The organization believing in ‘mura’ should take appropriate steps to minimize the range of deviation and also standard deviation in the statistical process control (SPC). ‘Mura’ is a very powerful tool in developing the confidence of customers, employees and management of the organization. It facilitates employees and management to understand what is expected from the organization, its products and processes.

MUDA

The Japanese word ‘muda’ means ‘waste’। ‘Waste’ is a thing or any activity that does not add any value।An organization can be benefited from the elimination of waste। As such, the organization should first identify and analyze the ‘muda’ present in the organization and then take suitable corrective as well as preventive actions to eliminate such ‘muda’. There may be nine types of ‘muda’ in an organization। These are:

‘Muda’ from overproduction

‘Muda’ due to wasting time

‘Muda’ due to unwarranted transportation

‘Muda’ from excess inventories

Process ‘muda’

‘Muda’ of motion due to unnecessary human movements

‘Muda’ from product defects or defective parts

‘Muda’ due to development of product (or services or the product features) that does not add any value from the customers’ point of view

‘Muda’ of opportunities.

Courtesy: Various magazines, books, articles on the subject.

Please let us know your opinion on this write-up. Thanks.

Wednesday, August 20, 2008

QUESTION AND ANSWER FORUM

QUESTION AND ANSWER FORUM

You may ask questions on QMS and we will answer. Email your question to ncqmajmer@gmail.com

Q – Is it necessary to apply / take ISO 9001:2000 QMS certifications?
A – Any organization (irrespective of its size, type or processes) can implement ISO 9001:2000 Quality Management System (QMS) Standard. It is not necessary to apply or take ISO 9001:2000 QMS certifications. Many organizations in the world have implemented ISO 9001 QMS without seeking its certification.

Q – When ISO 9001:2000 QMS certifications is not necessary, then why organizations go for ISO 9001:2000 QMS certifications?
A – Because the certification provides a confidence to the organization and its stakeholders that ISO 9001:2000 QMS is being implemented in the organization in the right manner. Sometimes an organization wants certification because its customer wants to see that. ISO 9001 certification signifies that the organization has implemented a QMS as per international standard within the organization.

Q – Can ISO 9001 certification logo be used on the product of the organization, which has obtained ISO 9001:2000 QMS certifications from a certification body?
A – No, ISO 9001 certification logo should not be used on the product. There are rules for use of any certification logo and such logo must not be used on the product or in a way to denote that a product or service meets specified requirements. Certified organizations cannot claim that their goods or services meet ISO 9001:2000.

Q – What ISO 9001:2000 certifications indicate?
A – The reference to ISO 9001:2000 certification indicates that the organization has a quality management system that meets the requirements of ISO 9001: 2000 QMS Standard. The certification provides customers with confidence in their supplier’s ability to provide consistent, conforming goods or services.

Q – What is required by the organization implementing ISO 9001:2000 QMS for customer satisfaction?
A – ISO 9001:2000 QMS Standard requires organizations to monitor the levels of satisfaction of its customers and to feed back such information in order to improve the effectiveness of the quality management system of the organization.

Compiled by: K. R. Singhal

जानकारी

Benefits of ISO 9001:2000 QMS

System improvement
Customer orientation
Marketing advantage
Recognition
Confidence creation
Consistency in quality
Productivity improvement
Financial performance improvement
Reduction in rejects
Clarity in job specification
Traceability
Human resource development
Continual monitoring
Export potential improvement
Innovation and improvement

Implement ISO 9001:2000 quality management system in your organization.


Management Systems Awareness

‘Management Systems Awareness’ is a publication series from National Centre for Quality Management, Ajmer Centre, providing informative reading material in Hindi and English on various management systems, TQM, Six Sigma, 5-S Practice, Standards Awareness, Lean Initiatives, Cause and Effect Diagram, SA 8000, HACCP, ISO 9001, ISO 14001, ISO 22000, ISO/TS 29001, ISO 26000, ISO/IEC 27000, ISO 28000, ISO 14064 ….. and many more.
Every issue of this publication series brings the latest and up-to-date information. Six issues already published. This is the seventh issue on this blog.



IMPLEMENTING QUALITY MANAGEMENT SYSTEMS IN SCHOOLS
National Centre for Quality Management, Ajmer Centre has released a literature ‘Implementing Quality Management Systems in Schools’ – A guide to implement Quality Management System as per ISO 9001:2000 QMS and/or Educational Quality Management Standard as per QCI. Authors of this literature are K. R. Singhal and Dr. Divya Singhal (authors’ team of father and daughter).

जानकारी

HELPING YOU WITH THE UNDERSTANDING
ISO 14001:2004
ENVIRONMENTAL MANAGEMENT SYSTEM

Today, we can’t afford to ignore the environmental aspects of business. In business, waste means cost. Saving energy means saving money. Superior environmental management has a positive impact on the bottom line. Waste management and energy savings start with the application of ISO 14001:2004 EMS.

Implementing ISO 14001:2004 EMS can expand your business and market opportunities, increase profits and ensure compliance with environmental legislations.

National Centre for Quality Management (Ajmer Centre) has released a Technical Guidance Literature “Understanding ISO 14001:2004 Environmental Management System”.

This technical guidance literature provides:
- Awareness on ISO 14001:2004
- Quick Journey to EMS requirements
- EMS requirements in simple and easy to understand language with explanations and examples
- List of a few Statutory Acts, Rules and Notifications providing legislative remedies for environmental protection
- Frequently Asked Questions (FAQs) on ISO 14001 and related subjects
- ISO 14001:2004 Transition Plan
- Practical approach in implementation of ISO 14001:2004
- Checklist for ISO 14001:2004 EMS (useful for implementation and audit purpose).

You may have your copy of “Understanding ISO 14001:2004 Environmental Management System” from NCQM Ajmer Centre।

लघु लेख

AGENDA 21

The General Assembly of the United Nations gathered in Rio de Janeiro (Brazil) in 1992 and this gathering was termed as the United Nations Conference on Environment and Development (UNCED). During UNCED, the concept of ‘sustainable development’ was embraced. Declaration made during UNCED is known as ‘Agenda 21’ or as the ‘Declaration of Rio de Janeiro’.

Agenda 21 is the first report integrating both the economic development and environmental policy in developed and developing countries. Agenda 21 reflects a global consensus and political commitment at the highest level on development and environment cooperation. Agenda 21 focuses on the environment and also takes into account economic and social structures and the improvement of overall living standards. For developing countries, Agenda 21 recognizes that turning society into a sustainable one may be a difficult task when this is to b accomplished alone.

Priority areas initiated as part of Agenda 21 are:
International co-operation and open, non-discriminatory economic relation
Combating poverty and changing consumption patterns
Demographic dynamics and sustainability
Protecting and promoting human health
Promoting sustainable human settlement development
Integrating environment and development in decision-making
Integrated approach to the planning and management of land resources
Promoting sustainable agriculture and rural development
Protecting the atmosphere
Combating deforestation
Managing fragile ecosystems
Conservation of biological diversity
Protection of oceans, seas and coastal areas
Protection and preservation of freshwater resources
Environmentally sound management of biotechnology
Environmentally sound management of toxic chemicals
Environmentally sound management of hazardous waste
Environmentally sound management of solid wastes and sewage issues
Safe and environmentally sound management of radioactive waste.




ENVIRONMENTAL MANAGEMENT SYSTEM:
AN INTRODUCTION

There is growing concern all over the world for improving the quality of environment. Organizations are increasingly turning their attention to environmental impacts of their activities, products and services. These organizations are of all types and sizes. There is importance of the environmental performance of an organization to internal and external parties. There is need of organizational commitment to a systematic approach and to continual improvement of an Environmental Management System (EMS) to achieve sound environmental performance. An Environmental Management System (EMS) is part of an organization’s overall management systems. It is a systematic approach dealing with the environmental aspects of an organization. Environmental Management System is a tool, which enables an organization to control the impact of its activities, products and/or services on the natural environment. EMS provides a framework to help organization to identify those aspects of its business that have a significant impact on the environment.

ISO 14001:2004 is an international standard that provides assistance to organizations that wish to implement or improve an EMS and thereby improve their environmental performance. The International Organization for Standardization (Geneva, Switzerland) has published this international standard.

International Organization for Standardization (ISO) had already established standards for the quality of air, water and soil. During the 1992 Earth Summit in Rio de Janeiro, the Business Council of Sustainable Development suggested that the ISO should develop international standards for environmental performance based on the concept of sustainable development. In 1993, ISO formed the technical committee 207 on Environmental Management to develop international standards for environmental management. Accordingly, ISO 14001 was first published in 1996. In the year 1996, International Organization for Standardization (ISO) first published ISO 14001:1996 standard, named as ‘Environmental management systems – Specification with guidance for use’. With publication of the revised standard in 2004, now organizations need to follow ISO 14001:2004. The title of ISO 14001:2004 is ‘Environmental management systems – Requirements with guidance for use’. The word ‘requirements’ has been used in the revised standard in place of ‘specification’ as mentioned in ISO 14001:1996. Copies of this standard can be obtained from the International Organization for Standardization, Geneva, Switzerland. Bureau of Indian Standards has also published Indian Standard IS/ISO 14001:2004.

ISO 14000 series set of international standards (published by the ISO) provides a focus to the environment. These standards encourage a cleaner, safer and healthier environment for us all. With the implementation of these standards, organizations may focus on environmental efforts against internationally accepted norms.

ISO 14001:2004 is consistent with the concept of sustainable development. It is compatible with diverse cultural, social and organizational frameworks and systems of management.

ISO 14001:2004 can be used by organizations of all types, sizes and levels of maturity, and in all sectors and geographic locations. Accordingly, it can be used by manufacturing unit as well as by service organization. ISO 14001:2004 accommodates the special needs of small and medium-sized enterprises (SMEs).

If we look to the contents of ISO 14001:2004, we find that ISO 14001:2004 is focused on clarification of the earlier version (ISO 14001:1996) and has taken due consideration of the provisions of ISO 9001:2000 QMS standard to enhance the compatibility of these two standards (ISO 14001:2004 and ISO 9001:2000) for the benefi of the user community.

The ISO Technical Committee ISO/TC 207 has established various international standards. ISO 14001:2004 is one international standard, which is part of the series of environmental management standards. This international standard contains requirements of an environmental management system. Requirements given in ISO 14001:2004 may be objectively audited for certification/registration purposes or for self-declaration purposes. ISO 14001:2004 includes examples, descriptions and options that aid both in the implementation of an environmental management system and in strengthening its relation to the overall management of an organization.

In the introduction part of the revised standard (ISO 14001:2004), a note on the application of PDCA (Plan-Do-Check-Act) methodology has been added to make continual improvement in environmental performance more clear. On looking to the EMS model in ISO 14001:2004, we find that the intent of EMS model of earlier version (ISO 14001:1996) has been retained.

Subcommittees (SC), Working Groups (WG) and Terminology Coordination Group (TCG) related to ISO 14000 series are as under:
ISO/TC 207 – SC1 – Environmental Management Systems
ISO/TC 207 – SC2 – Environmental Auditing and related investigations
ISO/TC 207 – SC3 – Environmental Lebelling
ISO/TC 207 – SC4 – Environmental Performance Evaluation
ISO/TC 207 – SC5 – Life Cycle Assessment
ISO/TC 207 – TCG – Terms and Definitions
ISO/TC 207 – WG4 – Environmental Communications
ISO/TC 207 – WG5 – Climate Change

Above subcommittees, working groups and terminology coordination groups of ISO/TC 207 are producing standards and guidance documents in the areas mentioned above.

QUOTABLE QUOTES



QUOTABLE QUOTES

“Quality is a life time mission.” – A. P. J. Abdul Kalam



“Change is at the heart of innovation or innovation is at the heart of change. Change is at the heart of civilizations progress. Quality is inextricably linked to the change.” – Kapil ibal



“In worldwide competition environment, Quality is the backbokalamne for success of business. ….. Long term survival of organization depends upon providing high quality, good service and with lowest cost.” – Sharad S. Potghan



“Management that emphasizes quality first can achieve customer confidence step by step and the company’s sales will increase gradually.” – Sambasiva Rao C.



“Quality in education is a key point to meet the knowledge challenges of the 21st century and increase India’s competitive advantage।” – Gen H. Lal



“Quality planning is the paramount element of ISO 9001।” – John E। (Jack) West