QUESTION AND ANSWER FORUM

QUESTION AND ANSWER FORUM

You may ask questions on QMS and we will answer. Email your question to ncqmajmer@gmail.com

Q – Is it necessary to apply / take ISO 9001:2000 QMS certifications?
A – Any organization (irrespective of its size, type or processes) can implement ISO 9001:2000 Quality Management System (QMS) Standard. It is not necessary to apply or take ISO 9001:2000 QMS certifications. Many organizations in the world have implemented ISO 9001 QMS without seeking its certification.

Q – When ISO 9001:2000 QMS certifications is not necessary, then why organizations go for ISO 9001:2000 QMS certifications?
A – Because the certification provides a confidence to the organization and its stakeholders that ISO 9001:2000 QMS is being implemented in the organization in the right manner. Sometimes an organization wants certification because its customer wants to see that. ISO 9001 certification signifies that the organization has implemented a QMS as per international standard within the organization.

Q – Can ISO 9001 certification logo be used on the product of the organization, which has obtained ISO 9001:2000 QMS certifications from a certification body?
A – No, ISO 9001 certification logo should not be used on the product. There are rules for use of any certification logo and such logo must not be used on the product or in a way to denote that a product or service meets specified requirements. Certified organizations cannot claim that their goods or services meet ISO 9001:2000.

Q – What ISO 9001:2000 certifications indicate?
A – The reference to ISO 9001:2000 certification indicates that the organization has a quality management system that meets the requirements of ISO 9001: 2000 QMS Standard. The certification provides customers with confidence in their supplier’s ability to provide consistent, conforming goods or services.

Q – What is required by the organization implementing ISO 9001:2000 QMS for customer satisfaction?
A – ISO 9001:2000 QMS Standard requires organizations to monitor the levels of satisfaction of its customers and to feed back such information in order to improve the effectiveness of the quality management system of the organization.

Compiled by: K. R. Singhal